AMMAN, JO

10:28 PM

10:28 PM

10:28 PM

The Broken-Window Framework

The Broken-Window Framework

Elemenating the blind spot in innovation proccess

Elemenating the blind spot in innovation proccess

Human-Centered Design

2024

Innovation teams

Imagine stepping into a sweltering July day, 45 degrees Celsius, only to find your car is an oven. You start driving, windows open, AC blasting, but something’s off—it’s still blazing hot. Every car honking at you passes unnoticed as you push on. Just like this scene, our routines and habits can obscure the bigger picture. In our framework, we challenge these habits and built-in intuitions, rethinking the approach to avoid the pitfalls of “automatic” problem-solving. We believe that innovation, especially for human-centered design and breakthrough ideas, requires more than routine frameworks.

Keywords

Operation Design

Organizational models

Let’s set the scene: It’s mid-July, the sun is blazing, 45 degrees Celsius, and you need to get some groceries. You step outside, squinting against the heat haze, walk up to your car, and open the door. A blast of heat hits you in the face. Frustrated, you second-guess getting in but push through. You start the engine, crank the AC to max, and drive off. After a few minutes, you close the windows as usual, but this time, the car remains unbearably hot. You’re sweating, convincing yourself it’s just an especially hot day. You drive for 45 minutes, still sweltering.

Then, you notice cars honking at you, but you’re too focused on finishing your errands to give it much thought. Let’s zoom out and look at the situation from the outside: Most studies show that driving becomes a habitual process. In Exhibit A, we see how intuition works, following a familiar process.

In Exhibit B, you can see a similar pattern when receiving a new project. If you look closely, you’ll find an almost exact framework in which intuition shapes decisions.

Exhibit A

Exhibit B

Habits are actions we repeat so often they become automatic. Our brains form pathways that make them easier to perform without thought. For example, we don’t actively think about brushing our teeth or starting the car; our brain simply recognizes the cue and runs the sequence. This process is described by Charles Duhigg in his book The Power of Habit, where he introduces the concept of the "habit loop." This loop consists of three key components: a cue (trigger), a routine (behavior), and a reward. The brain strengthens these pathways over time, making the action automatic. Duhigg explains that once a habit is formed, it becomes ingrained in the brain, and we start performing it without conscious thought.

Intuition, however, operates differently. It’s a subconscious recognition of patterns and cues based on past experiences. Malcolm Gladwell, in Blink, explores how our brains can make rapid, accurate decisions without us being fully aware of it. He refers to this process as "thin slicing," where the brain takes in minimal information and immediately draws conclusions based on previous experiences. Gladwell’s research shows that these quick judgments can often be just as accurate as those made through more deliberate, analytical thinking. However, intuition can be influenced by biases, emotions, and past experiences, which may lead to misjudgments if not carefully considered.

Both habits and intuition allow us to respond quickly and efficiently. But while habits are formed through repetitive behavior, intuition develops through accumulated experience and subconscious recognition. Yet, both can sometimes cloud our judgment.

Daniel Kahneman, in his book Thinking, Fast and Slow, explains that our brains operate in two modes: System 1, which is fast, automatic, and based on intuition, and System 2, which is slow, deliberate, and analytical. Kahneman points out that while System 1 is useful for making quick decisions, it is also prone to cognitive biases that can lead us to overlook the bigger picture. For example, when we rely solely on intuition, we may miss out on more thoughtful, innovative approaches that require us to slow down and analyze the situation more deeply.

Let’s set the scene: You walk into the office, already overwhelmed with a backlog of tasks. Yet, your manager insists that a new project, which seems urgent, must take priority. You dive in, trusting your instincts and relying on your usual approach to handling projects. The steps feel familiar—research, planning, execution. You’re operating on autopilot, making decisions quickly, relying on the patterns and habits you’ve developed over time.

As you move through the project, the results seem promising. You meet the deadline, and everything looks good on paper. However, when you take a step back and reflect, you realize something’s missing—the solution you’ve put together doesn’t have the level of human-centered consideration you initially aimed for. It doesn’t feel as inclusive or as thoughtful as it should be. In relying on your habitual, intuitive workflow, you missed the opportunity to rethink the project approach and bring in diverse perspectives that could have enriched the final outcome.

Habits are actions we repeat so often they become automatic. Our brains form pathways that make them easier to perform without thought. For example, we don’t actively think about brushing our teeth or starting the car; our brain simply recognizes the cue and runs the sequence. This process is described by Charles Duhigg in his book The Power of Habit, where he introduces the concept of the "habit loop." This loop consists of three key components: a cue (trigger), a routine (behavior), and a reward. The brain strengthens these pathways over time, making the action automatic. Duhigg explains that once a habit is formed, it becomes ingrained in the brain, and we start performing it without conscious thought.

Intuition, however, operates differently. It’s a subconscious recognition of patterns and cues based on past experiences. Malcolm Gladwell, in Blink, explores how our brains can make rapid, accurate decisions without us being fully aware of it. He refers to this process as "thin slicing," where the brain takes in minimal information and immediately draws conclusions based on previous experiences. Gladwell’s research shows that these quick judgments can often be just as accurate as those made through more deliberate, analytical thinking. However, intuition can be influenced by biases, emotions, and past experiences, which may lead to misjudgments if not carefully considered.

Both habits and intuition allow us to respond quickly and efficiently. But while habits are formed through repetitive behavior, intuition develops through accumulated experience and subconscious recognition. Yet, both can sometimes cloud our judgment.

Habits are actions we repeat so often they become automatic. Our brains form pathways that make them easier to perform without thought. For example, we don’t actively think about brushing our teeth or starting the car; our brain simply recognizes the cue and runs the sequence. This process is described by Charles Duhigg in his book The Power of Habit, where he introduces the concept of the "habit loop." This loop consists of three key components: a cue (trigger), a routine (behavior), and a reward. The brain strengthens these pathways over time, making the action automatic. Duhigg explains that once a habit is formed, it becomes ingrained in the brain, and we start performing it without conscious thought.

Intuition, however, operates differently. It’s a subconscious recognition of patterns and cues based on past experiences. Malcolm Gladwell, in Blink, explores how our brains can make rapid, accurate decisions without us being fully aware of it. He refers to this process as "thin slicing," where the brain takes in minimal information and immediately draws conclusions based on previous experiences. Gladwell’s research shows that these quick judgments can often be just as accurate as those made through more deliberate, analytical thinking. However, intuition can be influenced by biases, emotions, and past experiences, which may lead to misjudgments if not carefully considered.

Both habits and intuition allow us to respond quickly and efficiently. But while habits are formed through repetitive behavior, intuition develops through accumulated experience and subconscious recognition. Yet, both can sometimes cloud our judgment.

Exhibit C

Exhibit D

This Project Workflow is designed to break habitual thinking and foster innovation, guiding both individual contributors and teams through every stage of the project with a fresh, inclusive approach.

Exhibit C: Individual Project Checklist - Breaking Habits & Challenging Intuition
This checklist is for individuals working on creative or innovative projects. It helps break habitual thinking and intuitive decisions, ensuring an open-minded, human-centered approach. It guides you through defining the project’s core, setting a clear vision, aligning with success metrics, and reflecting on progress. This tool ensures focus, tracks progress, and minimizes blind spots in individual contributions.

Exhibit D: Team Project Workflow - Breaking Habits & Challenging Intuition
Tailored for team-based projects, this checklist emphasizes collaboration, collective decision-making, and alignment. It encourages teams to challenge assumptions and develop a unified vision. Through shared brainstorming, tracking, and feedback loops, this process ensures all team members are involved in defining the project core, setting goals, evaluating progress, and refining direction. It prioritizes stakeholder alignment, transparency, and data-driven insights, fostering innovation and ensuring diverse perspectives at every stage.

This workflow empowers both individuals and teams to challenge conventional thinking, define clear project goals, and align with stakeholders from the start. By maintaining a collaborative and transparent approach, the process fosters innovation and ensures that diverse perspectives are considered at each stage. Regular check-ins and continuous feedback allow for alignment with the project’s vision and facilitate adjustments and refinements as needed, creating a human-centered framework that delivers meaningful, effective results.



For the full framework, including methodologies, templates, and resources, email GetInfo@ByBelal.com. We’ll provide everything needed for effective implementation. If training or personalized guidance is required, tailored sessions are available to help teams break habitual thinking, challenge assumptions, and foster innovation. Contact for more details.

Curious about the project thesis? Drop me an email

Curious about
the project thesis?
Drop me an email

Exhibit C

Exhibit D

  • BACKED BY SCIENCE. ™

    BACKED BY SCIENCE. ™

Innovation starts from within, driven by culture. At ByBelal, we blend cultural insights with design to create solutions that inspire growth and lasting change.

Made for Humans, ByBelal

©2024 Amman, JO

  • BACKED BY SCIENCE. ™

    BACKED BY SCIENCE. ™

  • BACKED BY SCIENCE. ™

    BACKED BY SCIENCE. ™

Innovation starts from within, driven by culture. At ByBelal, we blend cultural insights with design to create solutions that inspire growth and lasting change.

©2024 Amman, JO

  • BACKED BY SCIENCE. ™

    BACKED BY SCIENCE. ™

Innovation starts from within, driven by culture. At ByBelal, we blend cultural insights with design to create solutions that inspire growth and lasting change.

©2024 Amman, JO

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Work

Work

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Work

Work

This Project Workflow is designed to break habitual thinking and foster innovation, guiding both individual contributors and teams through every stage of the project with a fresh, inclusive approach.

Exhibit C: Individual Project Checklist - Breaking Habits & Challenging Intuition
This checklist is for individuals working on creative or innovative projects. It helps break habitual thinking and intuitive decisions, ensuring an open-minded, human-centered approach. It guides you through defining the project’s core, setting a clear vision, aligning with success metrics, and reflecting on progress. This tool ensures focus, tracks progress, and minimizes blind spots in individual contributions.

Exhibit D: Team Project Workflow - Breaking Habits & Challenging Intuition
Tailored for team-based projects, this checklist emphasizes collaboration, collective decision-making, and alignment. It encourages teams to challenge assumptions and develop a unified vision. Through shared brainstorming, tracking, and feedback loops, this process ensures all team members are involved in defining the project core, setting goals, evaluating progress, and refining direction. It prioritizes stakeholder alignment, transparency, and data-driven insights, fostering innovation and ensuring diverse perspectives at every stage.

This workflow empowers both individuals and teams to challenge conventional thinking, define clear project goals, and align with stakeholders from the start. By maintaining a collaborative and transparent approach, the process fosters innovation and ensures that diverse perspectives are considered at each stage. Regular check-ins and continuous feedback allow for alignment with the project’s vision and facilitate adjustments and refinements as needed, creating a human-centered framework that delivers meaningful, effective results.



For the full framework, including methodologies, templates, and resources, email GetInfo@ByBelal.com. We’ll provide everything needed for effective implementation. If training or personalized guidance is required, tailored sessions are available to help teams break habitual thinking, challenge assumptions, and foster innovation. Contact for more details.

In today’s rapidly evolving business landscape, innovation is a critical driver of competitive advantage, especially for global consulting firms. Despite their vast expertise, these firms often face challenges in fostering cross-unit collaboration due to organizational silos. This thesis presents a comprehensive organizational framework designed to accelerate innovation across various business units within a leading consulting firm. The proposed system integrates artificial intelligence (AI) for project alignment, revamps the hiring process to identify and recruit innovative talent, and establishes an Innovation Acceleration Center (IAC) to nurture and implement groundbreaking ideas. By leveraging cross-unit collaboration and strategic talent development, the firm aims to enhance its innovative capabilities, drive growth, and maintain a competitive edge in the consulting industry.



Exhibit E

Curious about the project thesis?
Drop me an email